Transactions

The Transactions page displays all reward activity across your partnerships. You can search for specific members, filter by transaction type, partner, and status, and view detailed information about each transaction.

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Filters and Search

Date Range Select a custom date range to view transactions for a specific time period. Member ID Search for transactions by entering a member’s loyalty program ID. Member Name Search for transactions by entering a member’s name. Filter by Type Filter transactions by activity type:

• All: View all transaction types
• Earn: View only point earning transactions
• Redeem: View only point redemption transactions
• Transfer: View only point transfer transactions

Filter by Partner Select specific partners to view their transactions, or select All to view transactions across all partners. Filter by Status Filter transactions by their current status. Filter by Confidence Filter transactions by fraud confidence band: Low, Medium, or High. Clear Filters Reset all filters to their default state.

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Transaction Table

The table displays detailed information for each transaction and can be sorted by column:

• Date: The date the transaction occurred
• Time: The time the transaction occurred
• Member Name: The name of the member
• Partner Name: The partner associated with the transaction
• Type: Transaction type (Earn, Redeem, or Transfer)
• Reward Amount: The number of points involved in the transaction
• Transaction: The dollar value of the transaction
• Confidence: A color coded fraud confidence indicator for the transaction
• Status: Current status of the transaction (Completed, Pending, etc.)
• Actions: Click the menu icon to access transaction actions

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Confidence

Every reward transaction is automatically evaluated for fraud risk and assigned a confidence score, shown as a color coded badge:

• Green: High confidence the transaction is legitimate
• Yellow: Suspicious, warrants review
• Red: High likelihood of fraud

Once a transaction has been reviewed, a colored pip overlays its Confidence badge: green for reviewed as legitimate, red for reviewed as fraud. Reviewed rows also carry a subtle background tint.

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Transaction Actions

Reverse Reverses the transaction. For Earn transactions, this removes the points from the member’s account. For Redeem transactions, this refunds the points back to the member. For Transfer transactions, this reverses the point movement in both the source and destination accounts.

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Transaction Detail Page

See Details opens a dedicated page for the transaction, laid out in two columns. The left column holds the transaction details and, when flagged, the fraud assessment. The right column holds the assessment summary, fraud score, disposition, and actions. Fraud Assessment For flagged transactions, this section lists each detection model that contributed a signal and its reasoning:

• Transaction Frequency: Abnormally high number of transactions in a short window
• Transaction Size: Amount deviates from the partnership’s historical norms
• IP Analysis: Multiple distinct IP addresses for the same member in a short window
• Velocity: Rapid, successive transactions from the same member
• Amount Anomaly: Deviates from the member’s own spending pattern
• Account Takeover: Multiple accounts share a device, with elevated risk on the first earn from that device

Shown only for transactions that have a fraud assessment. Disposition Mark a transaction as Legitimate or Fraud. Once set, the disposition can be switched to the other but cannot be cleared. Actions

• Reverse Transaction: Voids the transaction and undoes the points movement
• Block Member: Suspends the member from all future program activity

Each requires an inline confirmation before it executes.

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Export

Click the Export All button to download all transactions matching your current filters as a CSV file.