Having trouble with your integration? Here are some common issues and solutions.

​
Connection Issues

  • Ensure your Square account credentials are correct.
  • If an admin has disconnected your Square account, you can find this in your Square console at: Settings->App integrations. Benji should be listed. If it is not, then we have been disconnected and you’ll need to reauthorize through the Benji UI.

​
Data Sync Issues

  • Data may take a few minutes to sync after connecting.
  • While Square sends events almost real time, we process those payments in the background. Loyalty accruals may not be immediate.

​
Support

If you need help, contact support@withbenji.com.